Responsible for managing customer inquiries, complaints, comments, and occasionally reports from users or clients. Engages with customers through various marketing-managed interfaces and ensures service quality.
Responsibilities:
Provide information to customers regarding pricing, lead times, and payment options.
Capture customer purchase orders within 48 hours and ensure timely shipping commitments.
Follow up on shipments and communicate required information (tracking numbers, quantities sent) to clients.
Coordinate internal processes to ensure material shipment from the plant and provide clients with updates.
Update and reschedule delivery dates in the ERP system based on order tracking.
Collect customer satisfaction data and conduct service surveys.
Analyze forecasts for account managers.
Manage and register quality returns (RMA’s) in the system.
Serve as the first point of contact for clients.
Maintain and build strong relationships with both internal and external customers.
What You Need to Join Our Team
Bachelor’s degree in Marketing, Business Administration, or Engineering.
Minimum of 1 year of experience in a similar role.
Proactive and dynamic mindset.
Intermediate proficiency in Excel.
Knowledge of MRP, Oracle, SAP, or AX systems.
Excellent negotiation skills.
Availability to travel.
Advanced communication skills.
Proficient in English.
If you meet the requirements and are ready for the challenge, we invite you to apply!
We look forward to meeting you soon and having you join our team to achieve new goals together!
Amphenol tcs is the leader in high-speed, high-density connection systems, designing and manufacturing the industry's leading high-speed, high-density connectors and backplane systems. amphenol tcs solves system design challenges with integrated interconnect solutions for application in the networking, communications, storage, and computer server markets. Amphenol tcs was founded in 1968 as a division of teradyne, inc. and acquired by amphenol corporation in december of 2005. amphenol corp. is the world?s third largest connector company, producing electronic and fiber optic connectors, cable, and interconnect systems for applications converging technologies of voice, video and data communications, industrial / automotive and military / aerospace. A history of innovation : Amphenol has 70+ year history of innovation and a leadership position in all markets served. atcs engineers in the field and in product development work closely with our customers to understand their technology needs now and in the future.